Support
Questions, problems, or something to report? Email us and a person replies, usually within a day.
Report something or someone
A person at CourtSide reviews every report, within 24 hours. Whoever you report is not told it was you.
- A post, an instant or a profile: tap the ••• button on it, then Report.
- A thread: tap the flag at the top of the thread.
- A comment or a reply: press and hold it, then Report.
- A chat message: press and hold the message, then Report.
- A whole chat: open the chat, tap its name at the top, then Report.
- A question to a coach: tap the ••• button on the question, then Report question.
If someone may be in danger, contact your local emergency services first, then email us.
Block someone
Open their profile, tap the ••• button in the top right, then Block. Neither of you can then message the other one-to-one, and each of you stops seeing the other’s posts, instants, threads and replies. They are not told. You can unblock anyone from Settings → Privacy center → Blocked.
Delete your account
In the app: Settings → Account center → Delete account. Type DELETE and tap “Delete my account”. This removes your account and what you posted, and cannot be undone.
No app? It works the same in a web browser: sign in at app.courtsidebase.com, then Settings → Account center → Delete account. Or email support@courtsidebase.com from the address on your account and we will delete it for you.
The Privacy Policy lists exactly what deleting removes and what stays.
Common questions
- Change your handle: Edit profile → Handle (once every 30 days).
- Make your account private: Settings → Private account.
- Choose who sees you on the map: Settings → Privacy center → Who can see you on the map. Location is off until you turn it on.
- Download your data: Settings → Account center → Download your data.
- Teens: accounts for 13 to 17 year olds start private, and only people a teen follows can start a chat with them.